Refund policy

We understand that finding the right products can be a journey, and we want to support you in finding the best fit for your skincare needs. While we don’t offer refunds or exhanges on products, we’re excited to provide a buy-back program. This allows you to return products for a reduced price if you’re ready to try something new. Please note that not all products are guaranteed for buy-back; eligibility depends on the condition, location of product, and amount of product remaining. Our goal is to help you explore options while ensuring high-quality standards for all our clients. Thank you for your understanding and trust in our products!

If a product is damaged or stolen, contact BOTH the delivery service and Pure Skin and Aesthetics. We will be happy to assist you!